FAQ

1. Ngingayithola kanjani isevisi eyenziwe ngokwezifiso?

Imikhiqizo eyenziwe ngokwezifiso nezisombululo zingenye yezinzuzo eziphezulu ze-Telsto. Siyajabula ukuthuthukisa imikhiqizo esiyifunayo ehambisana nezidingo zamakhasimende ethu. Vele uxhumane nethimba lethu labadayisi futhi unikeze imininingwane eminingi ngangokunokwenzeka mayelana nezidingo zakho ezithile futhi sizothola isixazululo esikusebenzelayo.

2. Siyini isiqiniseko sekhwalithi yomkhiqizo wakwa-Telsto?

I-Telsto inikeza isevisi yekhwalithi ethembekile kumakhasimende ethu emhlabeni jikelele. I-Telsto yaklonyeliswa ngesitifiketi se-ISO9001 Quality Management System.

3. Ingabe i-Telsto inikeza iwaranti?

I-Telsto inikeza iziqinisekiso ezikhawulelwe zeminyaka emi-2 kuyo yonke imikhiqizo yethu. Sicela ubheke inqubomgomo yethu enemininingwane yewaranti ukuze uthole ulwazi olwengeziwe.

4. Iyini imigomo yokukhokha yakwa-Telsto?

Ukudluliswa kocingo kusengaphambili kuyindlela yokukhokha ejwayelekile. I-Telsto ingase ikwazi ukuvumelana nemibandela evumelana nezimo namakhasimende avamile noma amakhasimende anama-oda amakhulu akhethekile noma imikhiqizo. Uma unanoma yimiphi imibuzo noma okukukhathazayo mayelana nenkokhelo, sicela usithinte futhi omunye wabamele ukuthengisa amakhasimende ethu uzobe ekhona ukuze akusize.

5. Yiziphi izindlela zakho zokupakisha?

Kwa-Telsto, izinto zethu eziningi zipakishwe emabhokisini ajwayelekile kathayela anezingqimba ezi-5, abese epakishwa ngebhande lokubopha kuphalethi elinefilimu yokugoqa.

6. Ngingalindela nini ukuthola i-oda lami?

Iningi lama-oda ethu (90%) athunyelwa kuklayenti phakathi namasonto amathathu kusukela ngosuku lokuqinisekiswa kwe-oda. Ama-oda amakhulu angathatha isikhashana. Sekukonke, u-99% wawo wonke ama-oda alungele ukulethwa emasontweni angu-4 ngemva kokuqinisekiswa kwe-oda.

7. Ingabe likhona inani elincane le-oda ngalinye?

Iningi lemikhiqizo ayidingeki, ngaphandle kwezinye izinto ezenziwe ngokwezifiso. Njengoba siqonda ukuthi amanye amakhasimende angase adinge kuphela inani elincane lomkhiqizo wethu noma afise ukusizama okokuqala ngqa. Nokho, sengeza inkokhiso eyengeziwe engu-$30 kuwo wonke ama-oda angaphansi kuka-$1,000 (ngaphandle kokulethwa kanye nomshwalense) ukuze sikhokhele ukunikezwa kwe-oda nezindleko ezengeziwe.

* Faka isicelo emikhiqizweni egcwele kuphela. Sicela uhlole ukutholakala kwesitoko nomphathi we-akhawunti yakho.

8. Ngiba kanjani umlingani ka-Telsto?

Uma usembonini yezokuxhumana futhi unerekhodi eliqinisekisiwe lempumelelo emakethe yangakini, ungafaka isicelo sokuba umsabalalisi osuka esifundeni sakho. Uma ungathanda ukuba umsabalalisi we-Telsto, sicela usithinte nge-imeyili ngephrofayela yakho kanye nohlelo lwebhizinisi lweminyaka emi-3 olunamathiselwe.

9. Iyini imikhiqizo eyinhloko ye-Telsto?

I-Telsto Development Co., Ltd. igxile ekuhlinzekweni kwezinsiza zokuxhumana nezinsiza ezifana ne-RF Connectors, i-Coaxial Jumper & Feeder Cables, Grounding & Lightning Protection, Cable Entry System, Izesekeli Zokuvikela Isimo Sezulu, Imikhiqizo Ye-Fiber Optic, Amadivayisi Angenasici, njll. esizinikezele ukuhlinzeka amakhasimende ethu ngesixazululo "sesitolo esisodwa" sengqalasizinda yesiteshi sawo, kusukela phansi kuya phezulu kombhoshongo.

10. Ingabe i-Telsto ibamba iqhaza kunoma yimiphi imibukiso yezohwebo noma imibukiso?

Yebo, sibamba iqhaza emibukisweni yamazwe ngamazwe efana ne-ICT COMM, GITEX, CommunicAsia njll.

11. Ngilifaka Kanjani I-oda?

Ukufaka i-oda ungashayela noma uthumele umbhalo ku-0086-021-5329-2110, futhi ukhulume nomunye wabamele isevisi yamakhasimende ethu, noma uhambise ifomu le-RFQ ngaphansi kwesicelo ingxenye yekhwowuthi yewebhusayithi. Ungaphinda usithumele i-imeyili ngokuqondile:sales@telsto.cn 

12. Ikuphi i-Telsto?

Sitholakala eShanghai, eChina.

13. Athini amahora okuthathwa kwe-Telsto?

Amahora ethu okufona ngo-9am - 5pm, ngoMsombuluko kuya kuLwesihlanu. Sicela ubheke ukuthi uxhumane nathi ukuze uthole ulwazi olwengeziwe.